At Next Level Business Solutions, we provide a complete range of IT services to ensure the smooth operation of your clinical trials, both online and onsite. Our support is tailored to the unique demands of clinical research and ensures that your trials remain secure, compliant, and efficient across the USA, Canada, Europe, and the Middle East

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Local Support Numbers

local numbers in Europe, Latin America, and Canada, providing convenient access for sites to reach our help desk directly. 

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Online Support

• We offer a robust suite of remote services designed to keep your clinical trials running without interruption:

• 24/7 Availability: Our team provides round-the-clock IT support to ensure global teams and participants receive timely assistance, regardless of time zone.

• Remote Troubleshooting: Immediate help is available for resolving software, data access, and technical issues through remote access tools, reducing downtime and keeping your trials on track.

• Live Chat and Ticketing Systems: Our live chat and ticketing systems streamline query management, offering fast, efficient responses and tracking issues to resolution.

• Scalability: As your clinical trials grow, our support adapts to handle increasing users and evolving requirements, scaling effortlessly with your operations.

• Cloud-Based Solutions: We offer complete support for cloud-hosted applications and platforms, ensuring smooth, uninterrupted access to essential tools throughout the trial process

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Onsite Support

• For trials that require hands-on assistance, we provide expert onsite services to ensure everything runs smoothly at the physical locations:

• Hands-On Assistance: Our global tech team offers in-person technical support for hardware, networking, and local system setups, ensuring seamless operation.

• System Installation & Maintenance: We handle the installation, updates, and troubleshooting of on-premises IT systems, keeping everything running optimally.

• Training and Workshops: We deliver in-person training and workshops for clinical staff, equipping them with the knowledge to use IT systems effectively.

• Immediate Problem Resolution: When issues arise that require physical intervention, our team quickly resolves equipment malfunctions and other technical challenges.

• Site-Specific Customization: We tailor IT solutions to the specific needs of each trial site, integrating smoothly with local infrastructure to optimize performance.

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Additional Specialized Services

• Data Management & Security: We protect sensitive clinical trial data with advanced encryption and data protection protocols, ensuring full compliance with industry regulations.

• Clinical Data Capture & Management Systems (CDMS): Our support for Electronic Data Capture (EDC) systems enables seamless data collection, monitoring, and analysis, enhancing the overall efficiency of your trials.

• Wearable & Remote Devices Support: As remote devices and wearables become more prominent in clinical trials, we ensure they function optimally, facilitating real-time data transmission and monitoring.

• IT Infrastructure & Cloud Support: Whether your trials are on-premises or in the cloud, we design, implement, and maintain secure, scalable IT infrastructure tailored to your specific needs.

• Compliance & Regulatory Consulting: Our expert consultants ensure your clinical trial technology complies with all relevant local and international regulations, keeping you compliant at every step.

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